First of all, let me say thanks for taking the time to participate here. It's somewhat rare for a manufacturer to be able to host a public forums these days without running into the "vocal minority" syndrome where the only people who take the time to say anything are just there to vent frustration. Thanks for keeping it constructive and civil.
Recently I've been noticing an increase in the number of question or support issue threads where the original poster doesn't provide much detail. If you make sure to note the following details, we should be better able to help you without having to simply say "call us" or "try again."
- Provide as much detail as possible, and if you have a digital camera handy consider posting a picture. Things like "It doesn't work" aren't terribly descriptive and leave too many possibilities. Try things like "the lasergrips on my coffee table gun work great, but when I remove my secret freezer pistol from its hiding place the laser flickers intermittantly."
- Indicate the make and model of your firearm, as well as the specific "LG-" model lasergrips you're using if there are multiple options available for your gun. As an added bonus, indicate serial numbers of the Lasergrips if possible.
- Indicate which steps you've taken to investigate and possibly remedy the problem. If your dot isn't a clean dot anymore, have you tried cleaning it per the instructions in our FAQ? Did the steps you took have any effect on the problem?
- Be sure to mention your favorite type of pie
I think these guidelines will help us give more speedy resolution to your questions or issues. That said, we pride ourselves on customer service and would love to hear from you on the phone if you prefer. Call (800) 442-2406 anytime M-F 7am-5pm PST if you prefer to speak with us.
